General Terms and Conditions

§1 Validity

The general terms and conditions apply to all business relationships between OPTRONIC AG and its customers. When ordering, the customer confirms that he has read the general terms and conditions and that he accepts them. The customer's general terms and conditions of purchase are hereby rejected. The mere inspection of our website is non-binding and does not establish a legal relationship. Deviations from these terms and conditions are only effective if they have been confirmed in writing by OPTRONIC.

§2 Offer and Conclusion of Contract

The offers of company OPTRONIC AG are subject to change and are non-binding. Orders are only binding for OPTRONIC AG after they have been confirmed in writing. The listed information such as prices, product images and product descriptions are without guarantee unless they are expressly designated as binding in writing.

§3 Dates and Delivery Times

The expected delivery date is listed on the order confirmation. Products in stock are usually delivered within 2 working days. For products that have to be produced first, the delivery time is usually 1 to 4 weeks. For products that first have to be procured, the delivery time is usually 1 to 2 weeks.

OPTRONIC AG aims to meet deadlines and delivery times as far as possible. Since unforeseeable events can occur, dates and delivery times are nevertheless non-binding. For products that are manufactured by OPTRONIC AG, the specification of certain dates and delivery times by OPTRONIC AG is subject to the proviso that production proceeds according to plan and that components necessary for production are available according to plan. For products that are not manufactured by OPTRONIC AG and that are not in stock at OPTRONIC AG, the specification of certain dates and delivery times by OPTRONIC AG is subject to correct and timely delivery to OPTRONIC AG suppliers and manufacturers. Delays due to production problems, unavailability at suppliers or missing information from the customer do not result in any claims by the customer.

§4 Pricing

The prices stated in our order confirmation are decisive. Unless otherwise agreed, the prices are exclusive of transport costs and include the statutory Swiss VAT. The current prices are published in the online shop, price changes and errors are reserved. The shipping costs are shown in the ordering process.

§5 Payment

Payment for goods ordered from OPTRONIC AG is made in advance.

§6 Transfer of Risk

The risk passes to the buyer as soon as the shipment has been handed over to the person or company performing the transport. If the dispatch is delayed or becomes impossible through no fault of company OPTRONIC AG, the risk passes to the buyer with the notification of readiness for dispatch. The assumption of the transport costs by OPTRONIC AG, which has been agreed in individual cases, has no influence on the transfer of risk.

§7 Warranty

OPTRONIC AG undertakes to take care and to deliver the products in good quality. For products manufactured by OPTRONIC, the guarantee period is one year unless otherwise noted in writing. For products that were not manufactured by OPTRONIC AG, the guarantee period is two years unless otherwise noted in writing. The guarantee period begins with the delivery date. Defects and malfunctions for which the supplier is not responsible, such as natural wear and tear, force majeure, improper handling, interventions by the customer or third parties, excessive use, unsuitable equipment or extreme environmental influences are excluded from the guarantee. The exchange of parts, assemblies or entire devices does not result in any new guarantee periods.

§8 Retention of Title

The delivered goods remain the property of OPTRONIC AG until full payment has been made.

§9 Right of Return

After prior agreement, products with quality defects can be returned by the customer to OPTRONIC AG within 7 days in unused, perfect condition and the original packaging. The return is at the expense and risk of the customer.

§10 Limitation of Liability

Unless intentional or grossly negligent action is involved, claims for damages arising from the impossibility of performance, from breach of contract, from negligence when concluding the contract and from illegal acts are excluded, both against the company OPTRONIC AG and against the vicarious agents of the company OPTRONIC AG. OPTRONIC AG rejects any liability for consequential damage resulting from the use of the products.

§11 Legal Notice

The exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is 9403 Goldach. Swiss law shall apply exclusively.

9403 Goldach, 09.02.2021